Pricing that scales with your support team

Analysis pauses automatically when you hit your limit. We'll notify you so you can choose to upgrade anytime to resume analysis immediately. There are no surprise overage fees.

Each plan includes a defined number of support agents whose tickets are analyzed. Agents are the support team members whose conversations are scored and included in dashboards, trends, and benchmarks. If your team grows beyond your plan's agent limit, you can upgrade at any time to unlock visibility for additional agents. Each workspace includes one admin user account. Agents do not need separate logins to be analyzed.

All customer data is securely stored and processed in Microsoft Azure data centers located in the European Union (EU), ensuring strict compliance with data privacy regulations.

We follow industry-standard security best practices, including encryption at rest and in transit. By hosting on Microsoft Azure EU, we benefit from their comprehensive compliance certifications, including ISO 27001, SOC 1, SOC 2, and SOC 3.

Connecting SupportSignal to your support platform takes only a few minutes. We use secure OAuth connections to integrate with tools like: Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. No coding, API setup, or IT involvement is required. Once connected, SupportSignal automatically begins analyzing historical and new tickets to generate: Quality scores, Trend analysis, Strengths and improvement areas, and Industry benchmark comparisons (Core plan and above). This is a fully self-serve setup designed for support leaders, not engineers.

Yes. If you are on a monthly plan, you can cancel anytime and your subscription will end at the conclusion of the current billing cycle. Annual plans are paid upfront for the year and offer significant cost savings, but are non-refundable.

All plans include email support from our customer success team. Customers on the Scale plan receive priority support with faster response times and dedicated onboarding assistance.