Security & data protection, built in.

Your support data is encrypted, stored in the EU, and never used for model training.

Last updated: February 2026

How we handle your data

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Data Collection

We sync ticket data via secure platform APIs only. Attachments and non-textual files are not stored. This minimizes your data footprint.

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Data Storage

Data is stored in Microsoft Azure (West Europe). All data is encrypted at rest (AES-256) and in transit (TLS 1.3).

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Data Usage

We use your data solely to generate quality insights. We do not use your data to train AI models. We do not sell or share your data with third parties.

AI Processing

psychologyInference & Privacy

All AI inference is performed via Azure OpenAI Service within our secure Azure tenant.

  • check_circleCustomer data is not used to train or improve AI models.

Access Control

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Role-Based Visibility

Each workspace is logically isolated from others.

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SSO Support

Support for SAML/SSO to integrate with your existing identity providers.

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Limited Production Access

Production system access is strictly limited and continuously monitored.

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Data Retention

Data retention follows your selected plan limits and can be configured at the workspace level.

Infrastructure & Reliability

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Azure West Europe Hosting

Hosted in Microsoft Azure data centers in the Netherlands (West Europe).

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Point-in-time Recovery

Automated backups allowing precise restoration to protect against data loss.

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Azure Monitoring

24/7 infrastructure monitoring and automated alerting.

Authorized Subprocessors

EntityPurposeLocation
MS
Microsoft Azure		Cloud Infrastructure HostingEurope (Netherlands)
AOI
Azure OpenAI		LLM InferenceEurope (Netherlands)

Security Questions?

Security or data protection inquiries can be directed to our security team at: security@getsupportsignal.com